Returns & Exchanges
At Compass Coffee, we want you to love every brew; if you are not completely satisfied with your purchase, we offer easy returns on equipment and a satisfaction guarantee on our fresh-roasted beans.
Initiate Your Request
Contact our support team within 30 days of your purchase with your order number and the reason for your return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that brewing equipment is clean and includes all original manuals and accessories.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Credit
Once our team inspects the returned items, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing